Delivery & Returns
Delivery is $3.50 within NZ. We don't ship internationally. If you live off the mainland i.e. Waiheke or Stuart Island - there will be an additional charge which we will have to work out based on your location. Please note this before purchasing from our website.
We use Courier Post and Post Haste for all our courier needs. While they can be brilliant at their jobs, sometimes the overnight service can take a wee bit longer. We will send you tracking details once the item is shipped. We don't ship over weekends or public holidays. All orders placed on a Friday will be shipped the following Monday.
** Please note we do not deliver to PO Boxes for security purposes.
Delivery is usually overnight, if ordered & payment received before 12pm. We do not currently offer collections.
Returns: All our products are 100% genuine, however if you are unhappy with your purchase we are happy to accept any items back within a 7 day period from the time you receive the goods*, for a full refund, as long as the items are unopened.
* Please note: Received goods indicate and include an attempted delivery by the courier and not the collection date of said goods from the depot. It is your responsibility to ensure that you track the item, give the authority to leave and collect it if you are unable to sign for it.
Quay Sunglasses
Please ensure you choose carefully as we are not obliged to give a refund, we will however be happy to issue a credit note or exchange for an item of a similar value.
Silver Linings Gumboots Returns Policy
Please notify us within 7 days of your purchase in order to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may be required to supply photographic evidence of such defects. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theperfumebar.co.nz
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
Should a product not fit or is damaged at the time of delivery, please notify us within 7 days of such delivery by contacting us. If you need to exchange it for the same item, send us an email at hello@theperfumebar.co.nz and we will be in contact to facilitate the exchange.
RETURN SHIPPING
To return your product, you should mail hello@theperfumebar.co.nz. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.